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FAQ’s
[Frequently asked questions]
Does
a hotel company own Event Express?
No,
the company is privately owned by Managing Director, Stephen Arthur. It
is important to note that there is no affiliation to any hotel company,
and no biases as to where business is placed.
How
much does the service cost?
Nothing.
The service is free to all that use it. Event Express earns money from
commissions paid by hotels in return for bookings.
Can
Event Express make bookings at any hotel?
Yes.
Event Express will not make reservations at Guest Houses and B&B’s
as there is no guarantee of quality or service.
How
do clients pay for their accommodation?
Clients
settle their own bills on departure in the same way as if they had made
the reservation themselves.
Does
Event Express make hotel bookings overseas?
Yes.
Event Express has access to a wide range of discounted rates at over 5000
hotels overseas.
How
does one book?
Bookings
can be made by telephone, fax or e-mail. Often where Event Express is the
official agent for an exhibition or event there will be a bespoke booking
form to complete.
Once
a booking is made, can it be amended or cancelled?
Yes.
However the cancellation policy of the hotel booked will be clearly marked
on the client confirmation. If a cancellation is received after that time
or a guest does not arrive, the hotel may charge for the first nights’
stay.
Are
reservations guaranteed for late arrival?
Yes.
At the time of booking Event Express will request credit card details from
the client. These will not be debited, but will be used to guarantee the
reservation in event of non-arrival or late cancellation.
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