Frequently Asked Questions

Does a hotel company own Event Express?

No, the company is privately owned. It is important to note that there is no affiliation to any hotel company, and no biases as to where business is placed.

How much does the service cost?

Nothing. The service is free to all that use it. Event Express earns money from commissions paid by hotels in return for bookings.

Can Event Express make bookings at any hotel?

Yes. Event Express will not make reservations at Guest Houses and B&B’s as there is no guarantee of quality or service.

How do clients pay for their accommodation?

Clients settle their own bills on departure in the same way as if they had made the reservation themselves or alternatively, prepayment can be arranged via credit card or BACS transfer.

Does Event Express make hotel bookings overseas?

Yes. Event Express has access to a wide range of discounted rates at over 5000 hotels overseas.

How does one book?

Bookings can be made through our bespoke online booking forms, by telephone or e-mail. Often where Event Express is the official agent for an exhibition or event, the form can be found on the official website.

Once a booking is made, can it be amended or cancelled?

Yes, unless specified all bookings made through Event Express are booked on a flexible rate. The cancellation policy of the hotel booked will be clearly marked on the client confirmation. If a cancellation is received within the cancellation policy or a guest does not arrive, the hotel may charge for the first nights’ stay.

Are reservations guaranteed for late arrival?

Yes. At the time of booking Event Express will request credit card details from the client. These will not be debited, but will be used to guarantee the reservation in event of non-arrival or late cancellation.


 
 

Company No. 04231539 : Registered in England and Wales : © 2015 - Event Express Ltd

 
 

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